BATTERIES
We have a 12 year limited warranty on all of our batteries from the item delivery date. Details below:
Within the first three years of the warranty period, subject to the exclusions listed below, Eternal Lithium will replace or repair, if serviceable, the product and/or parts of the product, if the components in question are determined to be defective in material or workmanship; Years 4 and 5, the buyer will only pay for shipping costs but otherwise the same full warranty applies as the first 3 years; from year 6-12, only cost of spare parts to be replaced and shipping cost will be charged if the components in question are determined to be defective in material or workmanship. If the battery cannot be repaired, the consumer will receive a brand new replacement battery at 40% off from years 6-8 and 30% off for years 9-12.
Eternal Lithium reserves the right to deny a warranty claim if the product is determined, upon inspection, to be at its normal end of life even if within the warranty period.
The Warranty does not cover a product that has reached its normal end of life due to usage which may occur prior to the warranty period. A battery can deliver only a fixed amount of energy over its life which will occur over different periods of time depending on the application. For example cycling the battery more than 1 time daily, will cause the normal end of life to occur before the end of warranty period.
CHARGERS
Chargers are replaced if defective on arrival or at any point within two years from the item delivery date, if the components in question are determined to be defective in material or workmanship.
TRANSFERABLE WARRANTY INFORMATION
Both BATTERIES and CHARGERS warranties are transferable, however the new owner must be able to prove they purchased the battery from the original buyer/owner.
WARRANTY EXCLUSIONS
Eternal Lithium has no obligation under this warranty for products subjected to the following conditions:
1. Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (serial and parallel) for desired voltage and AH requirements, or reverse polarity connections.
2. Environmental damage; inappropriate storage conditions as defined by Eternal Lithium; exposure to extreme hot or cold temperatures, fire or freezing, or water damage.
3. Damage caused my collision.
4. Damage due to improper maintenance; under- or over-charging the product, dirty terminal connections. This includes leaving the battery on a 0 state of charge for hours, causing low voltage protection.
5. Product that has been modified or tampered with.
6. For Deep cycle batteries, product that was used for applications other than which it was designed and intended for, including repeated engine starting.
7. Product that was used on an over-sized inverter/charger without the use of an Eternal-Lithium-approved current surge limiting device.
8. Product that was under-sized for the application, including an Air Conditioner or similar device having a locked rotor startup current that is not used in conjunction with an Eternal-Lithium-approved surge-limiting device.
9. Product not stored in adherence to Eternal Lithium's storage guidelines, including storage of the product at low state-of-charge.
WARRANTY DISCLAIMER
Eternal Lithium's exclusive liability for breach of any warranty on the battery shall be to replace the battery within the warranty period in accordance with the terms of this warranty. In no event shall Eternal Lithium be liable for any loss or damages of any other kind, whether direct, incidental, consequential including lost profits, exemplary, special or other size, including any lost profits or removal, shipping, or installation expenses.
NON-WARRANTY REPAIRS
If outside of the warranty period or for damage not covered under the warranty, customers can still contact Eternal Lithium for battery repairs. Costs will including shipping and parts.
