WARRANTY REGISTRATION
We recommend you protect your investment and register your warranty. If your battery is not registered within 90 days of purchase, warranty will begin at manufacture date of battery. Proof of ownership is required. Warranties are not transferrable.
WARRANTY FEES FOR DEEP CYCLE 40AH +(Non-Cranking) BATTERIES
CRANKING AND 48V BATTERIES CARRY A 5 YEAR FREE REPLACEMENT WARRANTY*
- 15 years total**
- 10 years non-prorated**
- Replace defective battery for free any time inside of 60 months.
- Repair battery for free from year 5 through year 10
- Customer will have option for expedited replacement battery year 5 through 10 with immediate battery replacement for 30% off of MSRP. This will forego the 2 to 6 week turnaround time on battery repair. Plus give you new battery with new 15 year warranty.
- All warrantied items will be subject to the shipping cost from PowerHouse Lithium of $60. This fee is waived for the first year only no exceptions.
- Warrantied replacement cost is based on current MSRP on all batteries over the 5 year period.
Replacement cost of batteries over 10 years old that have a 15 year warranty will be sold at 30% off MSRP, for customer satisfaction of being a loyal customer to the brand.
* Batteries with more than 2,000 cycles are considered at the end of normal use. For those batteries, being a Powerhouse customer. We will offer a discounted price of 10% off retail for a new battery.
Example of how long 1000, 1500 and 2000 cycles would be.
1. You fish 2 times a week every week and you need to charge every time (most cases you will not) but just for example purposes. 2 x 52 = 104 cycles per year divided into 1000 cycles is 9.62 years.
2. Same setup but now 1500 cycles
104 cycles per year divided into 1500 cycles is 14.42 years
3. Same setup but now 2000 cycles (the average life for a LiFePo4 Battery)
104 cycles per year divided into 2000 cycles is 19.23 years
Don't be mislead about companies that advertise their batteries that do 5000 cycles as all LifePO4 batteries with Grade A cells are the same. Sure, our batteries will do 5000 cycles as well but what they fail to tell you is that is with only 10% usage in the battery each cycle.
The fact about Lithium is that it only has so much total energy in it's lifetime that it can be transferred back and forth so the deeper the charge the less cycles it will go, and the quick charge of 20% or less it will go a lot longer. The end result no matter how you want to charge your batteries the total amount of energy will be the same at the end of the batteries life.
WARRANTY FOR CRANKING BATTERIES AND 48V BATTERIES
- 5 year non-prorated
- Free repair or replacement any time inside of 60 months from purchase date. (Excluding exclusions)
- All warrantied items will be subject to the cost to ship from PowerHouse to your location.
- Warrantied price is based on current MSRP
- Year 5-10, replacement fee of 25% off MSRP will be given.
WARRANTY FOR DEEP CYCLE BATTERIES UP TO 30AH
- 3 years total
- Free repair or replacement any time inside of 24 months from purchase date. (Excluding exclusions)
- 25% discount from year 2 to year 3
- All warrantied items will be subject to the cost to ship from PowerHouse to your location.
- Warrantied price is based on current MSRP
CHARGER AND EXTRA COMPONENTS WARRANTY
Chargers, wiring kits, and all components are subject to a 1 year manufacturers defect warranty.
NON-TRANSFERABLE
This Limited Warranty is to the original purchaser of the Product and is not transferable to any other person or entity. .
WARRANTY EXCLUSIONS
The Manufacturer has no obligation under this Limited Warranty for Product subjected to the following conditions (including but not limited to):
- Water damage, impact, or collision
- Physical damage to battery case or mishandling of the product
- Product that has been opened, modified, or tampered with
- Tampering or removal of manufacture date codes
- Product that was used for applications other than which it was designed and intended for by the PowerHouse over the rated Continuous amp rating
- Warranty only eligible to United States residents
This Limited Warranty does not cover a Product that has reached its normal end of life (2000 cycles) due to usage which may occur prior to the Warranty Period. A battery can deliver only a specific amount of Energy over its life which will occur over different periods of time depending on the use. The Manufacture reserves the right to deny a warranty claim if the Product is determined, upon inspection, to be at its normal end of life even if within the Warranty Period.
SUBMITTING A WARRANTY CLAIM
To submit a warranty claim, please refer to our warranty application. The Product may be required to be shipped back to PowerHouse for further inspection.
Return Policy
- Returns are accepted within the first 30 days based on the following:
- All returns are subject to a 15% restocking fee based on current MSRP, plus all shipping costs
- Return product in original packaging with return number enclosed inside of the box
- Contact PHL for RMA number.
